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QimmaGlobal Training

Records & Archive Management

Administration, Communication & Customer Service

  • QGT-ADM-109
  • Foundation
  • 5 or 10 days
  • Online · Classroom · In-house

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Course overview

Records & Archive Management is an introduction that builds a solid working knowledge in Records & Archive Management. It covers the principles, the requirements of international service and communication best practice, and the practical methods used on site, with case studies from operations in the Gulf, Africa and worldwide. Available online, in the classroom in 60 cities, or in-house.

What participants will be able to do

  • Explain the principles, terminology and scope of Records & Archive Management
  • Apply the relevant requirements of international service and communication best practice
  • Use practical tools, checklists and calculations with confidence
  • Recognise common problems, risks and root causes and choose the right corrective action
  • Prepare an improvement plan for their own site or organisation

Who should attend

Designed for administrative staff, executive assistants, marketing, sales and customer-facing teams, new joiners and anyone who needs a solid grounding in the subject.

Course outline (5 days)

  1. Day 1: Principles and terminologyScope, key definitions and how Records & Archive Management fits into daily operations
  2. Day 2: Codes, standards and requirementsWhat international service and communication best practice require, and how to read them
  3. Day 3: Methods, tools and calculationsStep-by-step methods, checklists and worked examples
  4. Day 4: Operation, inspection and common problemsTypical failures, warning signs and what to do about them
  5. Day 5: Case studies, workshop and assessmentGroup exercise on real cases and a final knowledge check
What the 10-day edition adds
  1. Day 6: Applied project, part 1Apply the week-one methods to a case from your organisation
  2. Day 7: Data and digital toolsSoftware, spreadsheets and digital tools used in practice
  3. Day 8: Lessons from incidents and auditsWhat investigations and audit findings teach
  4. Day 9: Applied project, part 2Complete, test and refine your solution
  5. Day 10: Presentations and final assessmentPresent to the group and complete the final assessment

Training method and certificate

Interactive sessions, practical exercises, case studies and pre- and post-course assessments. Participants receive a Qimma Global Training certificate of completion stating the training hours (30 hours for 5 days, 60 hours for 10 days). Delivered in English or Arabic.

Dates 2027–2030

None of these dates work? We run this course for your team on the date and in the place you choose.

DatesCityDurationFee
24–28 Jan 2027Cairo Classroom5 days$5,500Register
12–23 Jul 2027Munich Classroom10 days$9,900Register
1–5 Aug 2027Salalah Classroom5 days$5,500Register
5–16 Sep 2027Jeddah Classroom10 days$9,900Register
13–17 Sep 2027Online (live) Online (live)5 days$3,000Register
12–16 Mar 2028Manama Classroom5 days$5,500Register
29 May – 9 Jun 2028Munich Classroom10 days$9,900Register
24–28 Jul 2028Manchester Classroom5 days$5,500Register
7–18 Aug 2028Geneva Classroom10 days$9,900Register
2–6 Oct 2028Online (live) Online (live)5 days$3,000Register
4–8 Feb 2029Amman Classroom5 days$5,500Register
26 Feb – 9 Mar 2029Milan Classroom10 days$9,900Register
26–30 Mar 2029Beirut Classroom5 days$5,500Register
13–24 Aug 2029Amsterdam Classroom10 days$9,900Register
29 Oct – 2 Nov 2029Online (live) Online (live)5 days$3,000Register
18–22 Mar 2030Cape Town Classroom5 days$5,500Register
24 Jun – 5 Jul 2030Madrid Classroom10 days$9,900Register
7–11 Jul 2030Dammam Classroom5 days$5,500Register
15–26 Jul 2030Geneva Classroom10 days$9,900Register
28 Oct – 1 Nov 2030Online (live) Online (live)5 days$3,000Register

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