Stress Management & Wellbeing at Work
Administration, Communication & Customer Service
Course overview
Stress Management & Wellbeing at Work is an introduction that builds a solid working knowledge in Stress Management & Wellbeing at Work. It covers the principles, the requirements of international service and communication best practice, and the practical methods used on site, with case studies from operations in the Gulf, Africa and worldwide. Available online, in the classroom in 60 cities, or in-house.
What participants will be able to do
- Explain the principles, terminology and scope of Stress Management & Wellbeing at Work
- Apply the relevant requirements of international service and communication best practice
- Use practical tools, checklists and calculations with confidence
- Recognise common problems, risks and root causes and choose the right corrective action
- Prepare an improvement plan for their own site or organisation
Who should attend
Designed for administrative staff, executive assistants, marketing, sales and customer-facing teams, new joiners and anyone who needs a solid grounding in the subject.
Course outline (5 days)
- Day 1: Principles and terminologyScope, key definitions and how Stress Management & Wellbeing at Work fits into daily operations
- Day 2: Codes, standards and requirementsWhat international service and communication best practice require, and how to read them
- Day 3: Methods, tools and calculationsStep-by-step methods, checklists and worked examples
- Day 4: Operation, inspection and common problemsTypical failures, warning signs and what to do about them
- Day 5: Case studies, workshop and assessmentGroup exercise on real cases and a final knowledge check
What the 10-day edition adds
- Day 6: Applied project, part 1Apply the week-one methods to a case from your organisation
- Day 7: Data and digital toolsSoftware, spreadsheets and digital tools used in practice
- Day 8: Lessons from incidents and auditsWhat investigations and audit findings teach
- Day 9: Applied project, part 2Complete, test and refine your solution
- Day 10: Presentations and final assessmentPresent to the group and complete the final assessment
Training method and certificate
Interactive sessions, practical exercises, case studies and pre- and post-course assessments. Participants receive a Qimma Global Training certificate of completion stating the training hours (30 hours for 5 days, 60 hours for 10 days). Delivered in English or Arabic.
Dates 2027–2030
None of these dates work? We run this course for your team on the date and in the place you choose.
| Dates | City | Duration | Fee | |
|---|---|---|---|---|
| 1–5 Mar 2027 | Madrid Classroom | 5 days | $5,500 | Register |
| 31 May – 11 Jun 2027 | Tunis Classroom | 10 days | $9,900 | Register |
| 21–25 Jun 2027 | Dublin Classroom | 5 days | $5,500 | Register |
| 30 Aug – 10 Sep 2027 | Beirut Classroom | 10 days | $9,900 | Register |
| 6–10 Dec 2027 | Online (live) Online (live) | 5 days | $3,000 | Register |
| 9–13 Jan 2028 | Doha Classroom | 5 days | $5,500 | Register |
| 6–17 Feb 2028 | Salalah Classroom | 10 days | $9,900 | Register |
| 28 Feb – 3 Mar 2028 | Kigali Classroom | 5 days | $5,500 | Register |
| 6–17 Mar 2028 | Rome Classroom | 10 days | $9,900 | Register |
| 25–29 Sep 2028 | Online (live) Online (live) | 5 days | $3,000 | Register |
| 22–26 Jan 2029 | Tbilisi Classroom | 5 days | $5,500 | Register |
| 1–12 Jul 2029 | Sharm El Sheikh Classroom | 10 days | $9,900 | Register |
| 23–27 Jul 2029 | Marrakech Classroom | 5 days | $5,500 | Register |
| 8–19 Oct 2029 | Dubai Classroom | 10 days | $9,900 | Register |
| 12–16 Nov 2029 | Online (live) Online (live) | 5 days | $3,000 | Register |
| 18–22 Mar 2030 | Stockholm Classroom | 5 days | $5,500 | Register |
| 17–28 Jun 2030 | Geneva Classroom | 10 days | $9,900 | Register |
| 29 Jul – 2 Aug 2030 | Istanbul Classroom | 5 days | $5,500 | Register |
| 18–29 Aug 2030 | Sharm El Sheikh Classroom | 10 days | $9,900 | Register |
| 28 Oct – 1 Nov 2030 | Online (live) Online (live) | 5 days | $3,000 | Register |
Related courses
- QGT-ADM-133Stress Management & Wellbeing at Work: Advanced LevelAdvanced
- QGT-ADM-151Stress Management & Wellbeing at Work: Practical WorkshopPractical workshop
- QGT-ADM-152Meeting Management & Minute Taking: Practical WorkshopPractical workshop
- QGT-ADM-169Stress Management & Wellbeing at Work MasterclassMasterclass