Course overview
Business Excellence Models (EFQM) is an introduction that builds a solid working knowledge in Business Excellence Models (EFQM). It covers the principles, the requirements of ISO 9001, ISO 19011, ISO 31000 and ASQ bodies of knowledge, and the practical methods used on site, with case studies from operations in the Gulf, Africa and worldwide. Available online, in the classroom in 60 cities, or in-house.
What participants will be able to do
- Explain the principles, terminology and scope of Business Excellence Models (EFQM)
- Apply the relevant requirements of ISO 9001, ISO 19011, ISO 31000 and ASQ bodies of knowledge
- Use practical tools, checklists and calculations with confidence
- Recognise common problems, risks and root causes and choose the right corrective action
- Prepare an improvement plan for their own site or organisation
Who should attend
Designed for quality managers, auditors, engineers and process owners, new joiners and anyone who needs a solid grounding in the subject.
Course outline (5 days)
- Day 1: Principles and terminologyScope, key definitions and how Business Excellence Models (EFQM) fits into daily operations
- Day 2: Codes, standards and requirementsWhat ISO 9001, ISO 19011, ISO 31000 and ASQ bodies of knowledge require, and how to read them
- Day 3: Methods, tools and calculationsStep-by-step methods, checklists and worked examples
- Day 4: Operation, inspection and common problemsTypical failures, warning signs and what to do about them
- Day 5: Case studies, workshop and assessmentGroup exercise on real cases and a final knowledge check
What the 10-day edition adds
- Day 6: Applied project, part 1Apply the week-one methods to a case from your organisation
- Day 7: Data and digital toolsSoftware, spreadsheets and digital tools used in practice
- Day 8: Lessons from incidents and auditsWhat investigations and audit findings teach
- Day 9: Applied project, part 2Complete, test and refine your solution
- Day 10: Presentations and final assessmentPresent to the group and complete the final assessment
Training method and certificate
Interactive sessions, practical exercises, case studies and pre- and post-course assessments. Participants receive a Qimma Global Training certificate of completion stating the training hours (30 hours for 5 days, 60 hours for 10 days). Delivered in English or Arabic.
Dates 2027–2030
None of these dates work? We run this course for your team on the date and in the place you choose.
| Dates | City | Duration | Fee | |
|---|---|---|---|---|
| 25–29 Jan 2027 | Berlin Classroom | 5 days | $5,500 | Register |
| 15–26 Mar 2027 | Johannesburg Classroom | 10 days | $9,900 | Register |
| 19–23 Jul 2027 | Copenhagen Classroom | 5 days | $5,500 | Register |
| 6–17 Sep 2027 | Toronto Classroom | 10 days | $9,900 | Register |
| 4–8 Oct 2027 | Online (live) Online (live) | 5 days | $3,000 | Register |
| 12–16 Jun 2028 | Berlin Classroom | 5 days | $5,500 | Register |
| 23 Oct – 3 Nov 2028 | Johannesburg Classroom | 10 days | $9,900 | Register |
| 30 Oct – 3 Nov 2028 | Beirut Classroom | 5 days | $5,500 | Register |
| 12–23 Nov 2028 | Jeddah Classroom | 10 days | $9,900 | Register |
| 27 Nov – 1 Dec 2028 | Online (live) Online (live) | 5 days | $3,000 | Register |
| 7–11 Jan 2029 | Al Khobar Classroom | 5 days | $5,500 | Register |
| 18–29 Mar 2029 | Cairo Classroom | 10 days | $9,900 | Register |
| 2–6 Apr 2029 | Frankfurt Classroom | 5 days | $5,500 | Register |
| 16–27 Jul 2029 | Nairobi Classroom | 10 days | $9,900 | Register |
| 22–26 Oct 2029 | Online (live) Online (live) | 5 days | $3,000 | Register |
| 14–18 Jan 2030 | London Classroom | 5 days | $5,500 | Register |
| 24 Feb – 7 Mar 2030 | Kuwait City Classroom | 10 days | $9,900 | Register |
| 15–19 Apr 2030 | Abu Dhabi Classroom | 5 days | $5,500 | Register |
| 17–28 Jun 2030 | Toronto Classroom | 10 days | $9,900 | Register |
| 8–12 Jul 2030 | Online (live) Online (live) | 5 days | $3,000 | Register |