Course overview
Smart Government & E-Services Masterclass is a senior-level masterclass on strategy and performance in Smart Government & E-Services. It covers the principles, the requirements of international public-sector frameworks and GCC regulations, and the practical methods used on site, with case studies from operations in the Gulf, Africa and worldwide. Available online, in the classroom in 60 cities, or in-house.
What participants will be able to do
- Explain the principles, terminology and scope of Smart Government & E-Services
- Apply the relevant requirements of international public-sector frameworks and GCC regulations
- Use practical tools, checklists and calculations with confidence
- Recognise common problems, risks and root causes and choose the right corrective action
- Build a business case and roadmap their leadership team can act on
Who should attend
Designed for government officials, legal advisors, compliance officers and policy teams in senior and leadership roles.
Course outline (5 days)
- Day 1: Strategic view of Smart Government & E-ServicesTrends, regulation and what leading companies do differently
- Day 2: Benchmarking and performanceKPIs, maturity models and gap analysis
- Day 3: Lessons from major incidents and projectsDecision points that changed outcomes
- Day 4: Leading the changeBuilding the business case, budget and team capability
- Day 5: Masterclass forumExpert panel, peer exchange and personal roadmap
What the 10-day edition adds
- Day 6: Applied project, part 1Apply the week-one methods to a case from your organisation
- Day 7: Data and digital toolsSoftware, spreadsheets and digital tools used in practice
- Day 8: Lessons from incidents and auditsWhat investigations and audit findings teach
- Day 9: Applied project, part 2Complete, test and refine your solution
- Day 10: Presentations and final assessmentPresent to the group and complete the final assessment
Training method and certificate
Interactive sessions, practical exercises, case studies and pre- and post-course assessments. Participants receive a Qimma Global Training certificate of completion stating the training hours (30 hours for 5 days, 60 hours for 10 days). Delivered in English or Arabic.
Dates 2027–2030
None of these dates work? We run this course for your team on the date and in the place you choose.
| Dates | City | Duration | Fee | |
|---|---|---|---|---|
| 28 Feb – 4 Mar 2027 | Riyadh Classroom | 5 days | $5,500 | Register |
| 17–28 May 2027 | Baku Classroom | 10 days | $9,900 | Register |
| 9–13 Aug 2027 | Beirut Classroom | 5 days | $5,500 | Register |
| 20 Sep – 1 Oct 2027 | Zurich Classroom | 10 days | $9,900 | Register |
| 25–29 Oct 2027 | Online (live) Online (live) | 5 days | $3,000 | Register |
| 16–20 Jan 2028 | Jeddah Classroom | 5 days | $5,500 | Register |
| 20–31 Mar 2028 | Paris Classroom | 10 days | $9,900 | Register |
| 27–31 Mar 2028 | Nairobi Classroom | 5 days | $5,500 | Register |
| 4–15 Sep 2028 | Berlin Classroom | 10 days | $9,900 | Register |
| 2–6 Oct 2028 | Online (live) Online (live) | 5 days | $3,000 | Register |
| 2–6 Jul 2029 | Lagos Classroom | 5 days | $5,500 | Register |
| 6–17 Aug 2029 | Nairobi Classroom | 10 days | $9,900 | Register |
| 13–17 Aug 2029 | Milan Classroom | 5 days | $5,500 | Register |
| 3–14 Sep 2029 | Amsterdam Classroom | 10 days | $9,900 | Register |
| 26–30 Nov 2029 | Online (live) Online (live) | 5 days | $3,000 | Register |
| 21–25 Jan 2030 | Tbilisi Classroom | 5 days | $5,500 | Register |
| 5–16 Aug 2030 | Vienna Classroom | 10 days | $9,900 | Register |
| 2–6 Sep 2030 | Houston Classroom | 5 days | $5,500 | Register |
| 7–18 Oct 2030 | Frankfurt Classroom | 10 days | $9,900 | Register |
| 18–22 Nov 2030 | Online (live) Online (live) | 5 days | $3,000 | Register |